We know a placement fee is real money on top of tuition. Here's exactly when a refund applies, when a replacement is provided instead, and how to request either.
Most engagements begin with a deposit that authorizes your coordinator to start searching for a preceptor. Work — including outreach to preceptors and sites — typically begins within one business day of a confirmed deposit and completed intake.
If, after an active search, we are unable to match you with a preceptor who meets your program's requirements for your specialty and state, you are entitled to a refund of fees paid for the matching service. We will confirm this outcome with you directly rather than leaving a request open indefinitely.
If a confirmed preceptor becomes unavailable, cancels, or is no longer suitable after your rotation has started, we will prioritize sourcing a replacement at no additional matching fee. Replacement timelines depend on specialty and state availability, and your coordinator will keep you updated throughout.
If you change your mind before active matching has started, you may cancel and request a full refund within 5 days of your deposit. Once outreach to preceptors or sites has begun on your behalf, this window closes, since that work has already been performed.
Email contact@preceptorspot.com with your name, program, and the reason for your request. Your coordinator will review your case file and respond with a decision and next steps.
Approved refunds are processed back to the original payment method. Processing time depends on your bank or payment provider once we've issued the refund on our end.
Questions about this policy, or a specific case, can be sent to contact@preceptorspot.com.